Your Privacy Choices
Your Privacy Choices
Effective Date: September 4, 2026
Last Updated: September 4, 2026
At Lunvona, we believe that customers should have meaningful choices regarding how their personal information is collected, used, disclosed, and retained.
This page explains the privacy choices and rights that may be available to you depending on where you live and the laws that apply to you.
Lunvona and Lunvona.com are operated by Changsha Jiuyu Network Technology Co., Ltd.
For purposes of applicable privacy and data-protection laws, Changsha Jiuyu Network Technology Co., Ltd. is the legal entity responsible for Lunvona’s processing of personal information and may act as the data controller or business responsible for determining how and why personal information is processed.
Legal Entity / Data Controller: Changsha Jiuyu Network Technology Co., Ltd.
Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Privacy Email: service@lunvona.com
1. Your Privacy Rights
Depending on your country, state, province, or region of residence and subject to applicable law, you may have some or all of the following rights regarding your personal information.
Right to Access
You may have the right to ask whether we process personal information about you and request access to the personal information we maintain.
Where applicable, you may also request information regarding:
- categories of personal information collected;
- purposes for processing;
- categories of sources from which information was obtained;
- categories of third parties to whom information has been disclosed;
- categories of information sold or shared, if applicable; and
- applicable retention or processing practices.
Right to Receive a Copy
Where applicable, you may request a copy of certain personal information we maintain about you.
The information may be provided in a commonly used electronic format where required by applicable law.
Right to Correct
You may request correction of personal information that is inaccurate or incomplete.
Examples may include:
- name;
- email address;
- telephone number;
- shipping information; or
- certain account information.
We may request supporting information where reasonably necessary to verify a correction request.
Right to Delete
Depending on applicable law, you may request deletion of certain personal information associated with you.
Deletion rights are not absolute.
We may retain personal information where reasonably necessary or legally permitted for purposes such as:
- completing or documenting transactions;
- processing returns or refunds;
- maintaining accounting or tax records;
- detecting fraud;
- preventing security incidents;
- resolving disputes;
- enforcing agreements;
- complying with legal obligations; or
- establishing, exercising, or defending legal claims.
Deleting certain information may affect our ability to provide services or locate historical orders.
Right to Data Portability
Where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format.
You may also have the right to request that certain information be transmitted to another organization where technically feasible and legally required.
Right to Restrict Processing
In some jurisdictions, you may have the right to request that we restrict certain processing of your personal information.
For example, this may apply while:
- the accuracy of information is being reviewed;
- an objection to processing is being considered; or
- another legally recognized restriction applies.
Right to Object
Depending on applicable law, you may object to certain processing of your personal information.
This may include processing based on:
- legitimate interests;
- direct marketing; or
- certain profiling or advertising activities.
Where a valid objection applies, we will stop or modify the relevant processing unless we have a lawful basis to continue.
Right to Withdraw Consent
Where we process personal information based on your consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.
2. Marketing Communication Choices
We want promotional communications to remain relevant and useful.
Email Marketing
You may unsubscribe from Lunvona promotional emails by:
- selecting the “Unsubscribe” link contained in a marketing email; or
- contacting us at service@lunvona.com.
After you opt out of promotional email communications, we may still send non-marketing messages relating to:
- orders;
- payment;
- shipping;
- delivery;
- returns;
- refunds;
- account security;
- customer-service inquiries;
- legal notices; or
- important policy updates.
These transactional or service-related messages are not marketing communications.
3. Cookie & Tracking Choices
Lunvona and third-party service providers may use cookies, pixels, tags, local storage, SDKs, and similar technologies to support website operation, analytics, advertising, security, and personalization.
Cookie Preference Controls
Where a cookie-preference or privacy-consent tool is available on Lunvona.com, you may use it to manage non-essential cookies.
Depending on the available controls, you may be able to:
- accept cookies;
- reject non-essential cookies;
- manage analytics cookies;
- manage advertising cookies; or
- change previously selected preferences.
Essential cookies that are necessary for functions such as:
- checkout;
- shopping-cart functionality;
- security;
- fraud prevention; or
- account authentication
may remain active where permitted by applicable law.
Browser Controls
Most browsers allow you to block, delete, or otherwise manage cookies.
Please note that browser settings operate separately from Lunvona’s own privacy controls.
Blocking cookies may affect certain functions of the Site.
Cookie Choices May Be Device-Specific
Some privacy or cookie choices may apply only to the browser or device on which the choice was made.
If you:
- use another browser;
- use another device;
- clear browser cookies; or
- use private browsing,
you may need to reset your preferences.
4. Global Privacy Control
Where required by applicable law, Lunvona recognizes valid browser-based opt-out preference signals such as Global Privacy Control (GPC).
A recognized GPC signal may be treated as a request to opt out of certain:
- sales of personal information;
- sharing of personal information; or
- targeted or cross-context behavioral advertising
for the browser or device sending the signal.
Because GPC signals may be associated with a particular browser or device, the preference may not automatically apply to all devices or accounts associated with you.
5. Do Not Sell or Share My Personal Information
Lunvona does not sell personal information in exchange for money.
However, some privacy laws define terms such as “sale,” “sharing,” “targeted advertising,” or “cross-context behavioral advertising” more broadly.
Under these broader definitions, certain disclosures involving:
- advertising platforms;
- analytics providers;
- social-media platforms;
- advertising cookies;
- pixels;
- conversion tracking; or
- similar marketing technologies
may be considered a sale or sharing of personal information even when no money is exchanged.
Where applicable, you may request to opt out of such activity.
You may exercise this choice through:
- the cookie or privacy-preference controls available on Lunvona.com;
- a legally recognized browser signal such as Global Privacy Control; or
- a request sent to service@lunvona.com.
6. Targeted Advertising Choices
Where applicable law gives you the right to opt out of targeted advertising, you may request that certain personal information not be used or disclosed for advertising based on activity across different websites, applications, or services.
You may exercise this right through:
- our available cookie-preference controls;
- recognized opt-out preference signals; or
- a privacy request submitted to us.
Some advertising may still be displayed after opting out, but it may be less personalized.
7. Sensitive Personal Information
Lunvona does not intend to use sensitive personal information for the purpose of inferring characteristics about customers unless such processing is clearly disclosed and legally permitted.
Where applicable law provides you with a right to limit the use or disclosure of certain sensitive personal information, you may submit a request using the methods described below.
8. Account & Profile Information
If you have a Lunvona account, certain information may be editable through your account settings.
Depending on available account features, this may include:
- name;
- shipping address;
- billing information;
- email address;
- telephone number; or
- communication preferences.
If an account feature does not allow you to make the required change, you may contact us for assistance.
9. Authorized Agents
Where applicable law allows another person to act on your behalf, an authorized agent may submit a privacy request for you.
We may request documentation reasonably necessary to confirm:
- the agent's identity;
- the agent's authority to act for you; and
- your identity.
We may also contact you directly to confirm that you authorized the request where permitted by law.
10. Identity Verification
Before completing certain privacy requests, we may need to verify your identity.
Verification helps prevent unauthorized access, deletion, or disclosure of personal information.
Depending on the request, we may ask you to provide information such as:
- your name;
- email address;
- telephone number;
- order number;
- shipping address; or
- other information reasonably related to your relationship with Lunvona.
Please do not send:
- account passwords;
- complete payment-card numbers;
- CVV codes; or
- other unnecessary sensitive credentials.
We will request only information reasonably necessary to verify the request.
11. How to Submit a Privacy Request
You may submit an applicable privacy request using one of the methods below.
Send your request to:
Please use the subject line:
Privacy Request
Your request should include:
- your name;
- contact information;
- the privacy right you wish to exercise;
- sufficient details for us to understand your request; and
- relevant order or account information where appropriate.
Online Contact Form
You may also submit a privacy-related inquiry through the online contact form available on our Contact Us page.
When submitting the form, please indicate that your request concerns:
Privacy / Personal Information
and describe the privacy right you wish to exercise.
Telephone
You may contact our customer service team at:
For requests involving access, deletion, correction, portability, or other privacy rights, we may ask you to confirm the request in writing so that we can appropriately document and verify it.
Account Settings
Where relevant account controls are available, you may use your Lunvona account to update certain information or communication preferences directly.
12. Response to Privacy Requests
We will review privacy requests and respond within the period required by applicable law.
The applicable response period may vary depending on:
- your location;
- the nature of the request;
- whether identity verification is required; and
- the complexity of the request.
Where legally permitted, we may extend the response period when additional time is reasonably required.
If an extension applies, we will provide notice where required.
13. Requests We Cannot Fully Complete
Certain privacy rights are subject to legal exceptions.
We may be unable to fully complete a request when information must be retained or processed for purposes including:
- completing a transaction;
- complying with tax or accounting obligations;
- detecting or preventing fraud;
- maintaining security;
- exercising or defending legal claims;
- responding to lawful requests;
- complying with legal obligations; or
- maintaining records that we are required or permitted to retain.
Where required by law, we will explain why a request cannot be fully completed.
14. Appeals
Depending on where you live, you may have the right to appeal a decision we make regarding a privacy request.
If you believe we incorrectly denied or limited your request, contact:
with the subject line:
Privacy Appeal
Please include:
- your original request;
- the decision you wish to appeal; and
- any additional information you believe is relevant.
We will review eligible appeals in accordance with applicable law.
15. Complaints to a Privacy Authority
Depending on where you live, you may have the right to lodge a complaint with an applicable:
- privacy regulator;
- data-protection authority;
- consumer-protection authority; or
- other competent supervisory authority.
You are not required to contact Lunvona before exercising a statutory right to complain where applicable law provides otherwise.
16. No Unlawful Discrimination
Lunvona will not unlawfully discriminate against you for exercising an applicable privacy right.
For example, where prohibited by applicable law, we will not improperly:
- deny products or services;
- charge a different price;
- provide a different level of service; or
- retaliate against you
solely because you exercised a legally protected privacy right.
This does not prevent us from offering lawful programs, promotions, or differences that are permitted under applicable privacy law.
17. International Privacy Rights
Lunvona serves customers in multiple countries and regions.
Privacy rights can vary based on where you live.
Depending on applicable law, customers may have rights relating to:
- access;
- correction;
- deletion;
- portability;
- objection;
- restriction;
- withdrawal of consent;
- targeted advertising;
- sale or sharing of personal information; or
- complaints to regulatory authorities.
Nothing on this page is intended to reduce any mandatory privacy right provided by applicable law.
18. Changes to Your Privacy Choices
We may update this Your Privacy Choices page periodically to reflect changes in:
- our services;
- technology;
- cookies and tracking practices;
- advertising practices;
- privacy laws;
- available privacy controls; or
- our service providers.
When changes are made, we will update the “Last Updated” date shown at the top of this page.
Where required, we may provide additional notice regarding material changes.
Privacy Contact Information
If you have questions about your privacy choices or wish to exercise an applicable privacy right, please contact us:
Brand: Lunvona
Website: Lunvona.com
Legal Entity / Data Controller: Changsha Jiuyu Network Technology Co., Ltd.
Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Privacy Email: service@lunvona.com
You may also submit a request using the online contact form available through our Contact Us page.
Lunvona and Lunvona.com are operated by Changsha Jiuyu Network Technology Co., Ltd.
Lunvona — Your privacy, your choices.