Privacy Notice

Privacy Notice

Last Updated: September 1, 2026

At Lunvona, we understand that trust is an essential part of every customer relationship. This Privacy Notice explains how Chengdu Xingyi Huiyi Technology Co., Ltd., operating as Lunvona (“Lunvona,” “we,” “us,” or “our”), collects, uses, discloses, and retains personal information when you visit Lunvona.com (the “Site”), make a purchase, create an account, contact us, or otherwise interact with our services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Identity & Contact Information: Your name, billing and shipping addresses, email address, telephone number, and account details.

  • Order & Transaction Information: Products purchased or considered, order number, transaction history, shipping status, returns, refunds, and customer-service records.

  • Payment Information: Payments are handled by third-party payment processors. Lunvona does not directly store your complete payment-card number or CVV on its own servers. We may receive limited payment-related information, such as payment status, card type, and the last digits of a payment card.

  • Account & Preference Information: Login details, saved products, wishlist activity, communication preferences, preferred nail colors, shapes, lengths, finishes, and other shopping interests you choose to provide.

  • Communications: Messages, reviews, feedback, photographs, and other information you provide when contacting customer service or interacting with us.

  • Device & Usage Information: IP address, browser type, device identifiers, operating system, approximate location derived from IP address, pages viewed, links selected, referring pages, session activity, and information collected through cookies and similar technologies.

  • Marketing & Advertising Information: Your interactions with our marketing emails, advertisements, promotions, and social-media content.

We collect information directly from you, automatically through the Site, and from service providers or business partners that assist with payments, shipping, analytics, advertising, fraud prevention, and Site operations.

2. How We Use Personal Information

We may use personal information to:

  • process payments, fulfill orders, arrange shipping, and provide tracking updates;

  • manage returns, refunds, exchanges, and customer-service requests;

  • create, maintain, and secure customer accounts;

  • communicate about orders, transactions, policy changes, and service-related matters;

  • send promotional emails and offers where permitted, subject to your communication choices;

  • personalize the Site and recommend relevant press-on nail styles or collections;

  • understand Site usage and improve navigation, performance, products, and customer experience;

  • detect, investigate, and prevent fraud, abuse, security incidents, and prohibited activity;

  • maintain business, tax, accounting, transaction, and compliance records; and

  • comply with legal obligations, enforce our agreements, and protect our rights and the rights of others.

Where required by law, we rely on an appropriate legal basis for processing, which may include performing a contract with you, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent.

3. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Notice:

  • E-Commerce & Technology Providers: Providers that support Site hosting, account functions, data storage, technical operations, and security.

  • Payment Processors: Providers that authorize and process payments and help prevent fraudulent transactions.

  • Fulfillment & Logistics Providers: Warehouses, fulfillment partners, customs agents, postal services, and carriers that prepare and deliver press-on nail orders.

  • Customer Support & Communications Providers: Services that help us answer inquiries and send transactional or marketing communications.

  • Analytics & Advertising Providers: Providers that help measure Site performance, understand customer interactions, and deliver or evaluate advertising, subject to applicable privacy choices.

  • Professional Advisers: Accountants, auditors, insurers, lawyers, and other advisers where reasonably necessary.

  • Government & Legal Recipients: Courts, regulators, law-enforcement authorities, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, and security.

  • Business Transaction Recipients: Parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.

  • At Your Direction: Other recipients when you request, authorize, or consent to the disclosure.

Lunvona does not sell personal information in exchange for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may include certain disclosures through advertising, analytics, or social-media technologies. Where applicable, you may opt out as described below and on our Your Privacy Choices page.

4. Cookies & Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, understand Site activity, prevent fraud, measure performance, and support advertising.

  • Cookie Controls: Where a cookie-preference tool is available, you may use it to accept or reject non-essential cookies. You may also block or delete cookies through your browser settings, although doing so may affect certain Site features.

  • Global Privacy Control: Where required by applicable law, we treat recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser and device sending the signal.

  • Do Not Track: Because there is no single universally accepted standard for interpreting browser “Do Not Track” signals, the Site may not respond to every DNT signal. We will honor legally recognized opt-out preference signals where required.

5. Marketing Communications

If you receive promotional emails from Lunvona, you may unsubscribe at any time by selecting the “Unsubscribe” link in the message or contacting us at service@lunvona.com.

After opting out of marketing emails, you may continue to receive non-promotional communications relating to orders, payments, shipping, returns, account security, policy updates, or customer-service requests.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Notice, including providing services, maintaining transaction and accounting records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements. When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

7. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • request access to or a copy of personal information we hold about you;

  • request correction of inaccurate or incomplete personal information;

  • request deletion of certain personal information;

  • request a portable copy of certain personal information;

  • request restriction of or object to certain processing;

  • withdraw consent where processing is based on consent;

  • opt out of the sale or sharing of personal information or its use for certain targeted advertising;

  • appeal a decision we make regarding a privacy request, where this right applies; and

  • lodge a complaint with an applicable privacy or data-protection authority.

To exercise an applicable right, email service@lunvona.com with the subject line “Privacy Request” and describe your request. We may ask for information reasonably necessary to verify your identity and protect your information. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right. Certain rights are subject to exceptions, including where information must be retained to complete a transaction, detect fraud, comply with law, or establish or defend legal claims.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. We also expect service providers handling personal information on our behalf to maintain appropriate safeguards.

No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and should contact us promptly if you suspect unauthorized account activity.

9. International Data Transfers

Lunvona operates internationally, and personal information may be processed in countries other than the country where you live. These countries may have different data-protection laws. Where required, we use appropriate safeguards or other lawful transfer mechanisms for international data transfers.

10. Children’s Privacy

The Site is not intended for children under 13 years of age, or any higher minimum age required by applicable law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

11. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our services, technology, business practices, or legal obligations. The revised version will be posted on the Site with an updated “Last Updated” date. Where required, we will provide additional notice of material changes.

Contact Our Privacy Team

If you have questions about this Privacy Notice or wish to exercise an applicable privacy right, please contact us:

Email: service@lunvona.com
Legal Entity: Chengdu Xingyi Huiyi Technology Co., Ltd.
Company Address: No. 34, 1st Floor, 2nd Unit, Building 1, Zhaoguizisi Horizontal Road, Chenghua District, Chengdu City, Sichuan Province, China

Lunvona is an online retail store operated by Chengdu Xingyi Huiyi Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Lunvona.com.

Lunvona — Your privacy matters, and your trust is our priority.