FAQ

FAQ

At Lunvona, we offer more than beautiful press-on nails—we create effortless ways to express your personal style. Each collection is designed to combine a refined appearance, comfortable wear, and easy at-home application. If your question is not answered below, please feel free to contact our customer care team.

Materials & Craftsmanship

Q: What are Lunvona press-on nails made from?

A: Lunvona press-on nails are crafted from carefully selected, lightweight materials designed for durability, comfort, and a smooth, salon-inspired finish. Every set is shaped and finished with attention to color, shine, and detail, helping you achieve a polished manicure without a salon appointment.

Q: Can Lunvona press-on nails be reused?

A: Many Lunvona press-on nail sets can be reused when they are carefully removed, cleaned, and stored after wear. Reusability may depend on the adhesive used, your daily activities, and how the nails are removed. For the best results, avoid bending or forcefully pulling off the nails.

Application & Care

Q: How should I apply my Lunvona press-on nails?

A: Begin with clean, dry nails. Gently push back your cuticles, remove any natural oils from the nail surface, and select the best-fitting size for each nail. Apply your chosen nail adhesive according to its instructions, position the press-on nail carefully, and press firmly into place.

For longer-lasting wear, avoid water, oils, and hand cream immediately after application.

Q: How should I remove my press-on nails?

A: Do not pull or force the nails off, as this may damage your natural nails. Soak your fingertips in warm, soapy water and gently apply cuticle oil around the edges. Once the adhesive begins to loosen, carefully lift each press-on nail from the side.

Removal instructions may vary depending on the adhesive used, so always follow the directions provided with your nail glue or adhesive tabs.

Q: How can I keep my press-on nails looking their best?

A: Avoid using your nails as tools and limit prolonged exposure to hot water, harsh chemicals, and excessive pressure. Wearing gloves while cleaning or washing dishes can help protect the color, finish, and shape of your manicure.

When not in use, store reusable nails in their original box or a clean, dry container.

Orders & Shipping

Q: How long will it take to receive my order?

A: We typically require 1–3 business days to carefully prepare and package your order. Standard shipping usually takes 5–12 business days, depending on your location. Once your order has shipped, you will receive tracking information by email.

Q: What happens if my order arrives damaged, incomplete, or incorrect?

A: Your satisfaction is important to us. Although every order is carefully packaged, damage or packing errors may occasionally occur during transit.

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and include clear photos of the items, packaging, and shipping label. Our customer care team will review the issue and arrange an appropriate solution as quickly as possible.

Returns & Exchanges

Q: Can I return my press-on nails if they do not meet my expectations?

A: We offer a 30-day return period. For hygiene and safety reasons, press-on nail products must be unused, unopened, and returned in their original condition and packaging to qualify for a return.

Please contact our customer care team before returning any item. Products that have been worn, applied, altered, filed, or removed from their sealed packaging may not be eligible for return.

Q: Can I exchange my order for another style, color, shape, or length?

A: Yes, provided the product remains unused, unopened, and in its original packaging. Please contact our customer care team with your order details, and we will do our best to help you select another eligible design.

If your order has not yet been processed or shipped, contact us as soon as possible so we can check whether changes can still be made.

Still Have Questions?

If your question is not answered above, please contact us directly:

Lunvona — Effortless nails, thoughtfully designed for every moment.