FAQ
FAQ
Last Updated: September 4, 2026
At Lunvona, we offer more than beautiful press-on nails—we provide an easy way to express your personal style through convenient, salon-inspired nail looks.
This FAQ explains common questions about our products, application and care, order processing, shipping, returns, exchanges, and customer support.
Lunvona and Lunvona.com are operated by Changsha Jiuyu Network Technology Co., Ltd. Changsha Jiuyu Network Technology Co., Ltd. is the legal entity responsible for product sales, order processing, customer support, shipping coordination, returns, refunds, and other transactions conducted through Lunvona.com.
Legal Entity: Changsha Jiuyu Network Technology Co., Ltd.
Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Customer Service Email: service@lunvona.com
Materials & Product Information
Q: What are Lunvona press-on nails made from?
A: Lunvona press-on nails are made from lightweight materials selected for appearance, durability, comfort, and ease of application.
Materials and product specifications may vary between individual styles or collections. Where additional material information is available for a particular product, it will be shown on the relevant product page.
Our goal is to provide press-on nail options with smooth finishes, wearable shapes, and a polished, salon-inspired appearance.
Q: Are Lunvona press-on nails handmade?
A: Product construction and finishing methods may vary depending on the individual style and supplier.
Unless a particular product page specifically states otherwise, customers should not assume that every Lunvona product is individually handmade.
We select and source press-on nail products based on factors such as appearance, shape, finish, usability, and overall presentation.
Q: Can Lunvona press-on nails be reused?
A: Many Lunvona press-on nail sets may be reusable if they are carefully applied, removed, cleaned, and stored after wear.
Reusability can depend on:
- the adhesive used;
- how long the nails are worn;
- your daily activities;
- the removal method;
- whether the nails have been filed or altered; and
- the condition of the nails after removal.
For the best chance of reuse, avoid bending, peeling, or forcefully pulling the nails from your natural nails.
Application & Care
Q: How should I apply my Lunvona press-on nails?
A: For best results:
- Wash and fully dry your hands and nails.
- Remove any existing nail polish or residue.
- Gently push back the cuticles.
- Remove excess oil from the natural nail surface.
- Select the best-fitting press-on nail for each finger.
- Apply the nail adhesive or adhesive tab according to its instructions.
- Position the press-on nail carefully.
- Press firmly into place for the recommended amount of time.
For longer-lasting wear, avoid excessive water, oils, lotions, and hand creams immediately after application.
Always follow the instructions supplied with the adhesive product you use.
Q: How long do press-on nails last?
A: Wear time varies depending on:
- application method;
- adhesive type;
- natural nail preparation;
- daily activities;
- exposure to water or chemicals; and
- individual nail characteristics.
Because these factors vary from person to person, we cannot guarantee an identical wear period for every customer.
Following proper preparation and application instructions may help improve wear time.
Q: How should I remove my press-on nails?
A: Do not forcefully pull or peel press-on nails from your natural nails.
A gentle removal process may include:
- soaking your fingertips in warm, soapy water;
- applying cuticle oil around the nail edges;
- allowing the adhesive to soften; and
- gently lifting the press-on nail from the side once it loosens.
Removal methods may vary depending on whether you used nail glue, adhesive tabs, or another adhesive product.
Always follow the instructions provided with your adhesive.
Q: How can I keep my press-on nails looking their best?
A: To help maintain their appearance:
- avoid using your nails as tools;
- avoid excessive pressure or impact;
- limit prolonged exposure to hot water;
- avoid harsh household chemicals where possible;
- wear gloves when cleaning or washing dishes;
- avoid excessive filing after application; and
- store reusable nails in a clean, dry container after removal.
Orders & Processing
Q: How long does Lunvona take to process an order?
A: Orders are normally processed within 1–3 business days after successful payment confirmation.
Processing time is separate from delivery time.
Business days do not include weekends or applicable public holidays.
Some orders may require additional payment, address, fraud-prevention, or security verification before dispatch.
Q: Can I change or cancel an order after placing it?
A: If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to assist before fulfillment begins.
However, once an order:
- has entered fulfillment;
- has been packed;
- has been transferred to a shipping carrier; or
- has been dispatched,
we may no longer be able to modify or cancel it.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are generally processed within 1–3 business days.
For customers in the United States, standard shipping is generally estimated at:
5–12 business days after dispatch.
This means processing time and shipping time are separate.
For example:
1–3 business days processing + approximately 5–12 business days standard delivery.
International delivery estimates vary depending on destination, local carrier availability, customs processing, and the shipping service selected.
Please review our Shipping Policy for additional destination-specific information.
Q: Do you offer free shipping?
A: Eligible orders with a merchandise subtotal of US$49 or more qualify for free standard shipping where the option is available.
Any geographic limitations or exclusions will be displayed during checkout.
For orders below US$49, available shipping charges will be shown during checkout before payment.
Q: Do you ship internationally?
A: Yes, Lunvona supports shipping to selected international destinations.
Our principal supported markets may include:
- United States;
- Canada;
- United Kingdom;
- Australia;
- New Zealand; and
- eligible European Union countries and regions.
The countries and regions available during checkout represent the current destinations we can accept orders for.
If your country or region cannot be selected during checkout, we are currently unable to ship there.
Q: How do I track my order?
A: Once your order has been dispatched, we will normally send tracking information to the email address provided during checkout.
Tracking may take approximately 24–72 hours to become active after the carrier receives the shipment.
In some cases, an order may be shipped in multiple packages and may have more than one tracking number.
Q: What happens if my order is delayed?
A: Delivery estimates are not guaranteed arrival dates.
Delays may occur because of:
- carrier congestion;
- customs inspections;
- severe weather;
- public holidays;
- transportation disruption;
- remote-area delivery;
- local postal delays; or
- other circumstances outside our reasonable control.
If your tracking information has not updated for an unusually long period or your estimated delivery window has passed, please contact us at:
Q: What happens if my order arrives damaged, incomplete, or incorrect?
A: If an item arrives:
- damaged;
- defective;
- incomplete;
- missing; or
- incorrect,
please contact us within 48 hours of delivery where reasonably possible.
Please provide:
- your order number;
- clear photographs of the affected item;
- photographs of the packaging;
- a photograph of the shipping label where relevant; and
- a short description of the issue.
Our customer care team will review the matter and may provide an appropriate:
- replacement;
- reshipment;
- partial refund;
- full refund; or
- other remedy required by applicable law.
The 48-hour notification request does not limit any mandatory statutory rights you may have.
Returns & Refunds
Q: Can I return my press-on nails if they do not meet my expectations?
A: Yes. Lunvona provides a 30-day return period beginning from the date your order is delivered.
To qualify for a voluntary return, products generally must be:
- unused;
- unworn;
- unaltered;
- in original packaging;
- complete with included accessories and materials; and
- in a condition suitable for return.
For hygiene and safety reasons, products that have been applied, worn, glued, trimmed, filed, painted, reshaped, or otherwise altered are generally not eligible for voluntary return.
Please contact us before sending any return.
Q: How do I start a return?
A: Email:
and provide:
- your order number;
- the product you wish to return;
- the reason for your return; and
- photographs where relevant.
If your return is eligible, our customer care team will provide return authorization and the appropriate return instructions.
Do not send a product to our registered company address unless our customer care team specifically instructs you to do so.
Q: Where should I send my return?
A: Our authorized return facility may be different from our registered company address.
Return Country/Region: China
Once your return request has been approved, our customer care team will provide the complete authorized return shipping address.
Please do not send a return without authorization.
Q: Who pays for return shipping?
A: For voluntary returns involving:
- change of mind;
- personal preference;
- color;
- shape;
- length;
- finish; or
- other non-quality-related reasons,
return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
If we confirm that the item was defective, damaged, missing, or incorrectly supplied because of an issue for which Lunvona is responsible, we will provide an appropriate solution and cover reasonable return costs where required.
Q: How long does it take to receive a refund?
A: Once an authorized return is received and inspected, approved refunds are normally processed within 3–5 business days.
After Lunvona issues the refund, your bank, card issuer, or payment provider may require an additional 5–10 business days to display the funds in your account.
Refunds are normally issued to the original payment method unless another method is required by applicable law.
Q: Which items cannot be returned?
A: Except where defective, damaged, incorrectly supplied, or otherwise required by applicable law, non-returnable items may include:
- worn or applied press-on nails;
- nails that have been trimmed, filed, glued, painted, or altered;
- opened or used nail glue;
- opened adhesive products;
- hygiene-sensitive accessories that have been opened or used;
- personalized or customized products;
- gift cards;
- incomplete products with missing contents; and
- products clearly marked as final sale or non-returnable where permitted by law.
For complete details, please review our Refund Policy.
Exchanges
Q: Can I exchange my order for another style, color, shape, or length?
A: Where exchanges are available, the original product must meet our return eligibility requirements.
The item generally must remain:
- unused;
- unworn;
- unaltered; and
- in its original packaging.
Exchange availability depends on current stock.
In some cases, the most efficient option may be to return the eligible product and place a new order for your preferred style.
Please contact our customer care team before sending an exchange.
Payment & Checkout
Q: Is my payment information secure?
A: Payments are processed through third-party payment providers.
Lunvona does not directly store your complete payment-card number or CVV on its own servers.
Payment providers use their own technical and security measures to process transactions.
Please review our Privacy Notice for more information regarding how personal information may be processed.
Customer Support
Q: How can I contact Lunvona?
A: You can contact our customer service team through:
Email: service@lunvona.com
Our support hours are:
Monday–Friday
9:00 AM–6:00 PM China Standard Time (UTC+8)
You may also submit an inquiry through the online contact form available on our Contact Us page.
Still Have Questions?
If your question is not answered above, please contact us directly.
Brand: Lunvona
Website: Lunvona.com
Legal Entity: Changsha Jiuyu Network Technology Co., Ltd.
Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Email: service@lunvona.com
Lunvona and Lunvona.com are operated by Changsha Jiuyu Network Technology Co., Ltd.
Lunvona — Effortless nails for every moment.