Shipping Policy

Shipping Policy

Effective Date: September 4, 2026
Last Updated: September 4, 2026

At Lunvona, we understand the excitement of receiving a new nail look. Shipping is more than simply delivering a package—it is the final step in our commitment to thoughtful design, careful presentation, and a dependable customer experience.

This Shipping Policy explains our order-processing times, supported delivery destinations, estimated shipping times, shipping charges, tracking procedures, customs responsibilities, and how we handle delivery-related issues.

Lunvona and Lunvona.com are operated by Changsha Jiuyu Network Technology Co., Ltd. Changsha Jiuyu Network Technology Co., Ltd. is the legal entity responsible for product sales, order processing, shipping coordination, customer support, returns, refunds, and transactions conducted through Lunvona.com.

Legal Entity: Changsha Jiuyu Network Technology Co., Ltd.
Registered Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Customer Service Email: service@lunvona.com

1. Order Processing

Processing Time

Orders are normally processed within:

1–3 business days after payment has been successfully confirmed.

Processing time is separate from shipping or transit time.

Business days do not include:

  • Saturdays;
  • Sundays; or
  • applicable public holidays.

For example, an estimated delivery time of 5–12 business days begins after the order has been processed and dispatched, not on the date the order is placed.

Order Verification

Some orders may require additional:

  • payment verification;
  • billing verification;
  • shipping-address confirmation;
  • fraud-prevention screening; or
  • security review

before dispatch.

If additional information is required, we may contact you using the email address or telephone number provided during checkout.

Changes or Cancellations

If you need to change or cancel an order, please contact:

service@lunvona.com

as soon as possible.

We will make reasonable efforts to accommodate the request before fulfillment begins.

However, once an order:

  • has entered fulfillment;
  • has been packed;
  • has been transferred to a carrier; or
  • has been dispatched,

we may no longer be able to modify or cancel it.

2. Countries & Regions We Ship To

Lunvona currently supports delivery to customers in the following principal markets:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • European Union countries and regions where Lunvona checkout is enabled

Availability may vary depending on:

  • product;
  • shipping method;
  • postal code;
  • carrier availability;
  • customs restrictions; and
  • local delivery requirements.

The country or region selector available during checkout provides the current definitive list of destinations we can accept orders for.

If your country or region cannot be selected at checkout, we are currently unable to ship an order to that destination.

We may add, temporarily suspend, or remove delivery destinations because of:

  • carrier availability;
  • legal restrictions;
  • customs requirements;
  • operational limitations;
  • sanctions or trade restrictions;
  • severe weather;
  • transportation disruption; or
  • other circumstances affecting reliable delivery.

3. Estimated Shipping Times

Shipping estimates begin after your order has been processed and dispatched.

United States

Standard Shipping: approximately 5–12 business days after dispatch

Canada

Estimated standard delivery:

7–15 business days after dispatch

United Kingdom

Estimated standard delivery:

7–15 business days after dispatch

Australia & New Zealand

Estimated standard delivery:

8–18 business days after dispatch

European Union

Estimated standard delivery:

7–18 business days after dispatch

These estimates are general transit estimates and are not guaranteed delivery dates.

Actual delivery times can vary depending on:

  • destination;
  • local postal service;
  • shipping method;
  • customs processing;
  • carrier volume;
  • public holidays;
  • severe weather;
  • transportation disruptions;
  • remote-area delivery; and
  • other circumstances outside our reasonable control.

Where a more specific shipping estimate is available for your destination, it may be shown during checkout.

4. Shipping Rates & Free Shipping

Free Standard Shipping

Eligible orders with a merchandise subtotal of:

US$49 or more

qualify for free standard shipping where this option is available.

Any geographic restriction or exclusion applicable to free shipping will be displayed during checkout before payment is completed.

Unless otherwise stated, the US$49 threshold is calculated after promotional discounts and before any taxes, customs charges, or other government-imposed fees.

Orders Below US$49

For eligible orders below US$49, shipping fees are calculated during checkout based on factors such as:

  • destination;
  • shipping method;
  • package size;
  • carrier; and
  • available delivery service.

The applicable shipping charge will be displayed before you confirm payment.

5. Order Tracking

Tracking Confirmation

Once your order has been dispatched, we will normally send a:

  • shipping confirmation email;
  • tracking number; and/or
  • tracking link

to the email address provided during checkout.

Tracking Activation

Tracking information may not become active immediately.

Depending on the carrier, it can take approximately 24–72 hours after dispatch for the first tracking event to appear.

Tracking Updates

Tracking information is supplied by the relevant carrier.

Updates may not appear at every stage of transportation, especially while:

  • packages move between logistics facilities;
  • shipments cross international borders;
  • customs inspections are taking place; or
  • packages are transferred to local delivery partners.

Multiple Packages

Some orders may be shipped in multiple packages.

If this happens, you may receive:

  • more than one tracking number; and
  • packages on different delivery dates.

6. Damaged, Defective, Missing or Incorrect Orders

Although we use protective packaging and shipping procedures, unexpected issues can occasionally occur during fulfillment or transportation.

Please inspect your order as soon as reasonably possible after delivery.

If:

  • an item arrives damaged;
  • an item is defective;
  • an item is missing from your order; or
  • you receive an incorrect product,

please contact us at:

service@lunvona.com

within 48 hours after delivery where reasonably possible.

Please include:

  • your order number;
  • photographs of the affected product;
  • photographs of the packaging;
  • a photograph of the shipping label where relevant; and
  • a description of the issue.

Please retain the affected product and packaging until our customer care team provides further instructions.

Once the issue has been reviewed and confirmed, we may provide an appropriate:

  • replacement;
  • reshipment;
  • partial refund;
  • full refund; or
  • other remedy required by applicable law.

Where we determine that the product was damaged, defective, missing, or incorrectly supplied because of an issue for which Lunvona is responsible, we will not charge additional standard shipping costs for the approved remedy.

The 48-hour notification request does not limit any statutory consumer rights you may have.

7. Shipping Delays

Delays Before Dispatch

If we are unable to dispatch an order within our normal 1–3 business day processing period, we may contact you regarding:

  • the cause of the delay;
  • a revised estimated dispatch date; and
  • available cancellation or refund options where required.

Carrier Delays

After dispatch, delays may occasionally occur because of circumstances outside our reasonable control, including:

  • carrier congestion;
  • public holidays;
  • severe weather;
  • natural disasters;
  • customs inspections;
  • transportation disruptions;
  • labor disruptions;
  • remote-area delivery limitations; or
  • other extraordinary events.

If tracking has not updated for an unusually long period or the estimated delivery window has passed, contact:

service@lunvona.com

and we will assist in reviewing the shipment status.

8. Packages Marked as Delivered

If your tracking information shows “Delivered” but you cannot locate the package, please first check:

  • around the delivery location;
  • mailboxes or parcel lockers;
  • front, side, or rear entrances;
  • household members;
  • neighbors;
  • reception desks;
  • building management; and
  • any carrier delivery notice.

You should also contact the local carrier where appropriate.

If the package still cannot be located, please contact:

service@lunvona.com

with your order number and tracking information so we can review the matter.

Available remedies may depend on carrier investigation results and applicable law.

9. Returned-to-Sender Packages

A shipment may be returned to the sender because of:

  • an incomplete delivery address;
  • an incorrect postal code;
  • an incorrect recipient name;
  • unsuccessful delivery attempts;
  • refusal of delivery;
  • failure to collect the package;
  • unpaid customs charges; or
  • another delivery issue.

If a package is returned to us or our fulfillment partner, we will review the circumstances and contact you regarding available options.

Depending on the circumstances, these options may include:

  • reshipment;
  • correction of the delivery address; or
  • an eligible refund.

Additional shipping charges may apply to customer-caused reshipments where permitted by applicable law.

10. Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please verify:

  • recipient name;
  • street address;
  • apartment, suite, or unit number;
  • city;
  • state, province, or region;
  • postal or ZIP code;
  • country;
  • telephone number; and
  • email address.

Once an order has been dispatched, we cannot guarantee that an address can be changed.

If you notice an address error before dispatch, contact us immediately.

11. P.O. Boxes & Remote Addresses

Some shipping methods or carriers may not support delivery to:

  • P.O. Boxes;
  • military addresses;
  • parcel-forwarding facilities;
  • remote locations; or
  • certain restricted postal codes.

Available shipping methods will depend on the delivery address entered during checkout.

Where possible, we recommend using a complete residential or business street address.

12. Customs, Duties & Import Taxes

International shipments may be subject to:

  • customs inspection;
  • import duties;
  • VAT or other taxes;
  • brokerage fees;
  • handling fees; or
  • other charges imposed by the destination country or region.

Unless a charge is clearly shown as collected by Lunvona during checkout or stated as included in the purchase price, these amounts may be the recipient's responsibility.

Lunvona does not determine or control:

  • customs duties;
  • local taxes;
  • customs procedures;
  • government fees; or
  • customs clearance times.

Customs authorities may require additional information from the recipient.

Failure to:

  • provide required information;
  • complete customs formalities; or
  • pay applicable import charges

may result in the package being delayed, returned, held, or otherwise handled according to local customs rules.

13. International Shipping Restrictions

Certain products or destinations may be unavailable because of:

  • carrier restrictions;
  • import regulations;
  • customs rules;
  • local product restrictions;
  • transportation limitations;
  • trade restrictions; or
  • legal requirements.

If we cannot legally or operationally ship an order to your destination after an order has been placed, we will contact you and provide an appropriate solution, which may include cancelling the affected order and refunding the applicable amount.

14. Risk of Loss & Delivery Responsibility

We remain responsible for fulfilling our obligations under applicable consumer-protection laws.

Risk of loss and delivery responsibility will transfer in accordance with applicable law and the delivery terms governing your transaction.

Nothing in this Shipping Policy is intended to exclude or limit any mandatory rights relating to:

  • delivery;
  • damaged goods;
  • missing shipments;
  • defective products; or
  • other consumer protections

that cannot legally be excluded.

15. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in:

  • shipping destinations;
  • carriers;
  • fulfillment arrangements;
  • shipping fees;
  • processing procedures;
  • delivery estimates;
  • customs requirements; or
  • applicable law.

When changes are made, we will revise the “Last Updated” date displayed at the top of this page.

Contact Our Support Team

If you have questions regarding:

  • processing;
  • delivery;
  • shipping rates;
  • tracking;
  • damaged shipments;
  • customs;
  • or the status of an order,

please contact us:

Brand: Lunvona
Website: Lunvona.com
Legal Entity: Changsha Jiuyu Network Technology Co., Ltd.
Registered Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Email: service@lunvona.com
Support Hours: Monday to Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond to customer-service inquiries as promptly as reasonably possible during our stated support hours.

Lunvona — Every detail, delivered with care.