Shipping Policy

Shipping Policy

At Lunvona, we understand the excitement of receiving a new nail look. Shipping is more than simply delivering a package—it is the final step in our commitment to thoughtful design, careful presentation, and a dependable customer experience. From protective packaging to trusted shipping partners, we take care to help every press-on nail set and accessory arrive safely.

1. Processing with Care

  • Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time and does not include weekends or applicable public holidays.

  • Order Verification: Some orders may require additional payment, address, or security verification before they can be dispatched. If more information is needed, we will contact you using the details provided at checkout.

  • Changes or Cancellations: If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request, but changes or cancellations cannot be guaranteed after processing or dispatch has begun.

2. Shipping Times & Rates

We work with reliable shipping partners to provide a safe and efficient delivery experience.

  • United States Standard Shipping: Estimated delivery within 5–12 business days after dispatch.

  • International Shipping: Delivery times vary depending on the destination, shipping service, customs processing, and local carrier conditions. Available options and estimates will be displayed during checkout.

  • Free Standard Shipping: Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be shown during checkout before payment.

  • Orders Below US$49: Available shipping rates are calculated at checkout based on the delivery address and selected shipping method.

  • Delivery Estimates: Processing and delivery estimates are not guaranteed arrival dates. Peak seasons, severe weather, customs inspections, carrier disruptions, public holidays, and other circumstances outside our reasonable control may cause delays.

3. Track Your Order

  • Tracking Confirmation: Once your order has shipped, a tracking number or tracking link will be sent to the email address provided at checkout.

  • Tracking Updates: Tracking information may take some time to become active after the carrier receives the package. Updates are provided by the carrier and may not appear at every stage of transit.

  • Multiple Packages: In some cases, an order may be shipped in more than one package. If this happens, you may receive separate tracking information for each shipment.

4. Damaged, Missing or Incorrect Orders

Although we use protective packaging, unexpected issues may occasionally occur during fulfillment or transportation.

  • Inspect Your Order: Please review your order as soon as it arrives.

  • Report an Issue: If a product arrives damaged or defective, or if your order is missing an item or contains the wrong product, please contact service@lunvona.com within 48 hours of delivery where reasonably possible.

  • Information Required: Include your order number and clear photos of the product, packaging, shipping label, and visible issue. Keep the item and packaging until our team provides instructions.

  • Our Resolution: Once the issue is reviewed and confirmed, we will work promptly to provide an appropriate replacement, refund, or other solution without additional product or standard shipping charges to you, where applicable.

The 48-hour notification request does not limit any statutory rights you may have for damaged, defective, missing, or incorrectly supplied products.

5. Shipping Delays & Undelivered Packages

  • Delay Before Dispatch: If we cannot dispatch an order within the promised processing period, we will notify you and provide available options, which may include accepting a revised shipping date or cancelling the affected order for a refund, as required by applicable law.

  • Carrier Delays: Once a package is in transit, carrier delays may occur. If tracking has stopped updating or the estimated delivery period has passed, contact us so we can review the shipment with the carrier.

  • Marked as Delivered: If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, neighbors, building management, and any carrier delivery notice. If the package remains missing, contact the carrier and then email us for further assistance.

  • Returned to Sender: If a package is returned because of an incomplete or incorrect address, an unclaimed shipment, or unsuccessful delivery attempts, we will contact you regarding available reshipment or refund options. Additional shipping charges may apply where permitted by law.

6. Address, P.O. Boxes & Customs

  • Address Verification: Please carefully review your recipient name, street address, apartment or unit number, city, postal code, country, phone number, and email before placing your order. Once an order has been dispatched, we may not be able to change the delivery details.

  • P.O. Boxes: Some carriers or shipping services cannot deliver to P.O. Boxes. Available options will depend on the destination and will be shown at checkout where possible. A complete residential or business address is recommended.

  • Customs & Import Charges: International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless these amounts are shown as collected at checkout or stated as included, the recipient may be responsible for paying them. Lunvona does not control customs processing times or government-imposed charges.

  • Customs Delays: Customs authorities may request additional information from the recipient. Failure to provide requested information or pay applicable charges may result in delay, return, or disposal of the shipment according to local rules.

Contact Our Support Team

If you have questions about shipping, tracking, or your order status, please contact us:

  • Email: service@lunvona.com

  • Support Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Legal Entity: Chengdu Xingyi Huiyi Technology Co., Ltd.
Company Address: No. 34, 1st Floor, 2nd Unit, Building 1, Zhaoguizisi Horizontal Road, Chenghua District, Chengdu City, Sichuan Province, China

Lunvona — Every detail, delivered with care.