Contact Us

We Are Here to Help

At Lunvona, we believe exceptional customer experiences are built through thoughtful details and genuine support. Whether you have a question about your order, need help choosing the right press-on nail color, shape, or length, or simply want to share your feedback, our team is here to assist you.

You are not simply purchasing press-on nails—you are choosing a brand that values thoughtful design, quality, self-expression, and effortless confidence. Our customer care team is ready to provide clear and helpful assistance.

How to Reach Us

Email Us

For questions regarding orders, product information, application and removal, returns, refunds, collaborations, or general inquiries, please contact us:

Email: service@lunvona.com

Our customer care team typically responds within 24 hours on business days.

Online Contact Form

You may also contact us directly through our online contact form.

Please provide the following information so our team can assist you efficiently:

Name
Your full name

Email Address
The email address where we can reach you

Phone Number
Optional

Order Number
If your inquiry relates to an existing order

Message
Please provide details about your question or request

Send

After submitting the form, our customer care team will normally respond within 24 hours on business days.

For questions relating to damaged, missing, defective, or incorrect products, please include your order number and relevant photographs where possible.

Company Information

Lunvona is operated by Changsha Jiuyu Network Technology Co., Ltd.

Legal Entity: Changsha Jiuyu Network Technology Co., Ltd.
Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Customer Service Email: service@lunvona.com

Quick Assistance

• Track Your Order: Once your order has shipped, tracking information will be sent to the email address provided at checkout.
• Returns & Refunds: If an eligible product does not meet your expectations, contact us within 30 days of delivery. Our team will provide the applicable return instructions in accordance with our Refund Policy.
• Damaged or Incorrect Orders: If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible with your order number and clear photographs.
• Style & Sizing Guidance: Our team can help you choose a nail shape, length, color, or finish that suits your preferences.
• Application & Care Advice: If you need guidance regarding nail preparation, application, wear, removal, storage, or reuse, please contact us.

Business Hours

Our customer support team is available:

Monday–Friday
9:00 AM–6:00 PM China Standard Time (UTC+8)

We are closed on applicable public holidays. Messages submitted outside business hours will be reviewed on the next available business day.

Stay Connected

Beyond customer service, we would love to see how Lunvona becomes part of your everyday style. Follow us on social media and share your favorite manicures, nail combinations, and special moments with our community.

Lunvona — Confidence, right at your fingertips.