Contact Us

Contact Us

We Are Here to Help

At Lunvona, we believe exceptional customer experiences are built through thoughtful details and genuine support. Whether you have a question about your order, need help choosing the right press-on nail color, shape, or length, or simply want to share your feedback, our team is here to assist you.

You are not simply purchasing press-on nails—you are choosing a brand that values thoughtful design, quality, self-expression, and effortless confidence. Our customer care team is ready to provide the guidance and support you deserve.

How to Reach Us

Email Us

For questions regarding orders, product information, application and removal, returns, collaborations, or general inquiries, please contact us at any time.

  • Email Address: service@lunvona.com

  • Our Promise: Our customer care team typically responds within 24 hours on business days. We are committed to providing clear, helpful, and personalized assistance.

Lunvona is operated by Chengdu Xingyi Huiyi Technology Co., Ltd.

Legal Entity: Chengdu Xingyi Huiyi Technology Co., Ltd.
Company Address: No. 34, 1st Floor, 2nd Unit, Building 1, Zhaoguizisi Horizontal Road, Chenghua District, Chengdu City, Sichuan Province, China

Quick Assistance

  • Track Your Order: Once your order has shipped, tracking information will be sent to the email address provided at checkout so you can follow the progress of your delivery.

  • Returns & Refunds: We want you to feel confident in every Lunvona purchase. If an eligible product does not meet your expectations, contact us within 30 days of delivery, and our team will guide you through the return process. Returned products must meet the conditions stated in our Refund Policy.

  • Damaged or Incorrect Orders: If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible with your order number and clear photos so we can review the issue.

  • Style & Sizing Guidance: Need help choosing a nail shape, length, color, or finish? Our team can help you find a style that suits your look and everyday routine.

  • Application & Care Advice: If you need guidance on nail preparation, application, wear, safe removal, storage, or reuse, our team will be happy to assist you.

Stay Connected

Beyond customer service, we would love to see how Lunvona becomes part of your everyday style. Follow us on social media and share your favorite manicures, nail combinations, and special moments with our community.

Lunvona — Confidence, right at your fingertips.