Refund Policy

Refund Policy

At Lunvona, we want every press-on nail set to become a style you love wearing. We understand that choosing nail colors, shapes, lengths, and finishes online involves personal preference. If your order does not fully meet your expectations, this policy explains how to request a return or refund.

1. Our 30-Day Return Period

You have 30 days from the date your order is delivered to request a return.

  • Return Conditions: To qualify for a return, products must be unused, unworn, unaltered, and in their original packaging, with all included nails, accessories, adhesive products, instructions, and materials present. Any hygiene or tamper-evident seals must remain intact.

  • Product Condition: Press-on nails that have been applied, worn, glued, trimmed, filed, reshaped, painted, or otherwise altered cannot be returned. Opened or used nail glue, adhesive tabs, preparation products, and removal products are also ineligible for return where permitted by law.

  • Proof of Purchase: A valid order number or other proof of purchase is required.

  • Return Authorization: You must contact us before sending a return. Items sent without authorization may not be accepted.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

2. Damaged, Defective, Missing or Incorrect Items

We inspect and package each order carefully, but damage or fulfillment errors may occasionally occur during transit.

  • Inspect Your Order: Please check your order as soon as it arrives.

  • Contact Us Promptly: If an item arrives damaged or defective, or if your order is missing an item or contains the wrong product, please contact service@lunvona.com within 48 hours of delivery where reasonably possible.

  • Provide Evidence: Include your order number and clear photos of the item, packaging, shipping label, and any visible damage or issue. Please keep the product and packaging until our customer care team provides instructions.

  • Resolution: After reviewing the issue, we may offer an appropriate replacement, refund, or other remedy. This 48-hour notification request does not limit any statutory rights you may have for defective, damaged, or incorrectly supplied goods.

3. How to Initiate a Return

  1. Contact Us: Email service@lunvona.com with your order number, the item you wish to return, and the reason for the return.

  2. Receive Authorization: Our customer care team will review your request and, if the return is eligible, provide return instructions and the correct return address.

  3. Package the Products: Securely package all eligible products and included materials to prevent loss or damage during transit.

  4. Ship the Return: Use a trackable shipping service and keep your shipping receipt until the return is completed.

Please do not send returns to the company address shown on our website unless our customer care team specifically instructs you to do so. The authorized return location may be different from our company address.

For change-of-mind, preference, color, shape, length, or other non-quality-related returns, return shipping costs are generally the customer’s responsibility unless applicable law requires otherwise. If we confirm that an item was defective, damaged in transit, missing, or incorrectly supplied, we will provide an appropriate solution and cover reasonable return costs where required.

4. Processing Your Refund

Once your authorized return is received and inspected, we will notify you whether the refund has been approved.

  • Approved refunds are normally processed within 3–5 business days after inspection.

  • Refunds will be issued to the original payment method unless another method is required by applicable law.

  • After we issue a refund, your bank, card issuer, or payment provider may require an additional 5–10 business days to display the funds in your account.

  • For voluntary, non-quality-related returns, original shipping, express-delivery, insurance, customs, and handling charges are generally non-refundable unless required by applicable law.

  • If a returned product does not meet the eligibility conditions described in this policy, we may decline the refund and contact you regarding the available options.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact your bank or payment provider first. You may then contact us at service@lunvona.com if you still need assistance.

5. Non-Returnable Items

The following products are not eligible for return except where they are defective, damaged, incorrectly supplied, or applicable law provides otherwise:

  • press-on nails that have been worn, applied, trimmed, filed, reshaped, painted, glued, or otherwise altered;

  • opened or used nail glue, adhesive tabs, preparation products, removal products, or other hygiene-sensitive accessories;

  • products with missing nails, accessories, packaging, seals, instructions, or included materials;

  • personalized, made-to-order, or customized nail products;

  • gift cards; and

  • products clearly marked as final sale or non-returnable at the time of purchase, where permitted by law.

Have a Question?

Our goal is to make your Lunvona shopping experience simple and reassuring. If you have questions about this Refund Policy, please contact us:

Legal Entity: Chengdu Xingyi Huiyi Technology Co., Ltd.
Company Address: No. 34, 1st Floor, 2nd Unit, Building 1, Zhaoguizisi Horizontal Road, Chenghua District, Chengdu City, Sichuan Province, China

Lunvona — Standing behind our quality and valuing your trust.