Refund Policy
Refund Policy
Effective Date: September 4, 2026
Last Updated: September 4, 2026
At Lunvona, we want every press-on nail set to become a style you love wearing. We understand that choosing nail colors, shapes, lengths, and finishes online involves personal preference. If your order does not fully meet your expectations, this Refund Policy explains how to request a return, replacement, or refund.
Lunvona and Lunvona.com are operated by Changsha Jiuyu Network Technology Co., Ltd. Changsha Jiuyu Network Technology Co., Ltd. is the legal entity responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Lunvona.com.
Legal Entity: Changsha Jiuyu Network Technology Co., Ltd.
Registered Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Customer Service Email: service@lunvona.com
1. Our 30-Day Return Period
You have 30 days from the date your order is delivered to request a return.
To qualify for a return:
- Return Condition: Products must be unused, unworn, unaltered, and in their original packaging.
- Complete Contents: All included nails, accessories, adhesive products, instructions, packaging, and other materials must be returned.
- Hygiene & Seals: Any hygiene seal, protective seal, or tamper-evident packaging must remain intact where applicable.
- Proof of Purchase: A valid Lunvona order number or other acceptable proof of purchase is required.
- Prior Authorization: You must contact us and receive return authorization before shipping any item back.
Press-on nails that have been:
- applied;
- worn;
- glued;
- trimmed;
- filed;
- reshaped;
- painted; or
- otherwise altered
are not eligible for voluntary return.
Opened or used nail glue, adhesive tabs, nail preparation products, removal products, or other hygiene-sensitive products are also generally not eligible for return except where required by applicable law.
Nothing in this Refund Policy limits any mandatory consumer rights or remedies available under applicable law.
2. Damaged, Defective, Missing or Incorrect Items
We inspect and package each Lunvona order carefully. However, shipping damage or fulfillment errors may occasionally occur.
Inspect Your Order
Please inspect your package and products as soon as reasonably possible after delivery.
Contact Us
If:
- a product arrives damaged;
- a product is defective;
- an item is missing;
- you receive the incorrect item; or
- there is another fulfillment problem,
please contact:
within 48 hours of delivery where reasonably possible.
Evidence
Please provide:
- your order number;
- photographs of the affected product;
- photographs of the outer packaging;
- photographs of the shipping label where relevant; and
- a description of the issue.
Please keep the product and its packaging until our customer care team has completed its review.
Resolution
After reviewing your claim, we may provide an appropriate:
- replacement;
- reshipment;
- partial refund;
- full refund; or
- other remedy required by applicable law.
The 48-hour notification request is intended to help us investigate shipping and fulfillment issues quickly. It does not remove or reduce any statutory rights you may have regarding defective, damaged, missing, or incorrectly supplied goods.
3. How to Initiate a Return
To initiate a return:
Step 1 — Contact Lunvona
Email:
Please include:
- your order number;
- your name;
- the product you wish to return;
- the reason for your return; and
- photographs where relevant.
Step 2 — Receive Return Authorization
Our customer care team will review your request.
If your return is eligible, we will send you:
- return authorization;
- packaging instructions where necessary;
- the applicable return facility information; and
- the complete authorized return shipping address.
Step 3 — Package Your Return
Products must be securely packaged to avoid damage or loss during transportation.
Please include all eligible product components and materials required under this policy.
Step 4 — Ship Your Return
Unless we provide a prepaid return label, we recommend using a trackable shipping service.
Keep:
- your shipping receipt; and
- your tracking number
until your return and refund have been completed.
4. Return Address & Return Location
Return Country/Region: China
Lunvona returns must be sent only to the authorized return facility address provided by our customer care team after your return request has been approved.
Important — Return Address Is Different From Our Registered Company Address
Our registered company address is:
Changsha Jiuyu Network Technology Co., Ltd.
No. 9043, Zhongtian Square, 766 Wudaigang Road,
Dingwangtai Street, Furong District,
Changsha City, Hunan Province, China
This is our registered company address and is not automatically our authorized product return address.
Our return-processing facility may be located at a different address within the stated return country/region.
Therefore:
DO NOT send products directly to the registered company address unless our customer care team specifically confirms in writing that you should do so.
After your return request has been reviewed and approved, we will provide the complete authorized return facility address by email.
Items sent:
- without prior authorization;
- to an incorrect address; or
- directly to our registered office without instructions
may not be accepted or processed as a valid return.
5. Return Shipping Costs
For voluntary returns relating to:
- change of mind;
- personal preference;
- color;
- shape;
- length;
- finish;
- style; or
- other non-quality-related reasons,
the customer is generally responsible for return shipping costs unless applicable law requires otherwise.
If we confirm that an item was:
- defective;
- damaged during transit;
- incorrectly supplied; or
- subject to another issue for which Lunvona is responsible,
we will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.
6. Processing Your Refund
Once your authorized return arrives at the designated return facility, it will be inspected.
We will notify you whether your refund has been approved.
Approved Refunds
Approved refunds are normally processed within:
3–5 business days after the returned item has been received and inspected.
Unless otherwise required by applicable law, refunds will be issued to the original payment method used for the purchase.
Bank Processing Time
After Lunvona issues the refund, your:
- bank;
- credit-card issuer;
- payment processor; or
- other financial institution
may require an additional 5–10 business days to post the funds to your account.
Processing times are controlled by your payment provider and may vary.
Shipping and Other Charges
For voluntary, non-quality-related returns, the following charges are generally non-refundable unless applicable law provides otherwise:
- original shipping fees;
- express-delivery fees;
- shipping insurance;
- customs duties;
- import charges; and
- handling charges.
Returned Items That Do Not Meet Eligibility Requirements
If a returned product does not meet the conditions described in this Refund Policy, we may decline the refund to the extent permitted by applicable law.
We will contact you regarding the outcome and any available options.
If more than 10 business days have passed after we confirmed that your refund was issued, please first contact your bank or payment provider.
If you still require assistance, contact:
7. Non-Returnable Items
Except where a product is defective, damaged, incorrectly supplied, or applicable law provides otherwise, the following products are not eligible for return:
- press-on nails that have been worn;
- press-on nails that have been applied;
- nails that have been trimmed, filed, reshaped, painted, glued, or altered;
- opened or used nail glue;
- opened or used adhesive tabs;
- opened nail preparation or removal products;
- hygiene-sensitive accessories that have been opened or used;
- products with missing nails or accessories;
- products with missing packaging, instructions, or materials;
- personalized products;
- customized or made-to-order products;
- gift cards; and
- products clearly identified as Final Sale or Non-Returnable before purchase, where permitted by applicable law.
8. Exchanges
Where available, exchanges are subject to:
- product availability;
- return eligibility;
- inspection of the original product; and
- any applicable price difference.
In some situations, the fastest way to receive another style, size, shape, or color may be to return the eligible product and place a new order separately.
Please contact customer service before attempting an exchange.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to process cancellation requests before fulfillment begins.
However, once an order:
- has entered fulfillment;
- has been packed;
- has been transferred to a carrier; or
- has shipped,
we may no longer be able to cancel it.
If cancellation is no longer possible, you may request an eligible return after delivery under the terms of this Refund Policy.
10. Mandatory Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, statutory remedy, or mandatory right that cannot legally be excluded or restricted.
Where applicable consumer-protection law provides you with greater rights than those described in this policy, the applicable mandatory legal requirements will prevail.
11. Changes to This Refund Policy
We may update this Refund Policy periodically to reflect changes in:
- our return procedures;
- logistics arrangements;
- business operations;
- products;
- payment practices; or
- applicable legal requirements.
When changes are made, we will update the “Last Updated” date displayed at the top of this page.
Contact Us
For questions about returns, refunds, replacements, or this Refund Policy, please contact:
Brand: Lunvona
Legal Entity: Changsha Jiuyu Network Technology Co., Ltd.
Registered Company Address: No. 9043, Zhongtian Square, 766 Wudaigang Road, Dingwangtai Street, Furong District, Changsha City, Hunan Province, China
Return Country/Region: China
Email: service@lunvona.com
Important: The registered company address above is not necessarily the authorized return address. Please contact us and obtain the correct return facility address before shipping any product.
Lunvona — Standing behind our quality and valuing your trust.